Terms and Conditions
At Loyalwill Canine Hydrotherapy Centre each patient is treated with the utmost respect and our full care and attention is given during each session however, whilst all reasonable precautions are taken, dogs swim entirely at their owners own risk.
Loyalwill Canine Hydrotherapy Centre cannot be held responsible for any loss or injury to any person or animal whilst at the Centre howsoever caused. All owners are advised to wear non slip footwear and to take extreme care in the centre. High heels should not be worn for health and safety purposes. Owners are advised to wear appropriate clothing whilst accompanying your dog throughout their session. Dogs + water = wet!
Patients cannot be treated without the prior authority of their Veterinary Surgeon. Please see a referral form which is under the Services page. An updated referral will be requested from your Veterinary Surgeon at 6 monthly intervals. Meanwhile, please ensure you inform us immediately of any changes in medication or your dogs condition.
For hygiene reasons please do not bring the patient for treatment if they have eye or ear discharge, gastric upset, skin infections or any other infectious conditions as it would not be prudent to proceed with their treatment until the condition has healed. It is recommended you cancel with at least 24 hours’ notice otherwise the usual cancellation charges will apply. Please note that in addition to the above all patients must be up to date with their flea and worm treatment and vaccinations prior to their visit to the centre however these must have been administered at least 48 hours prior to treatment.
The patient's vaccination certificate will need to be presented.
Please note bitches in season will not be swum until their season has finished.
Owners are required to notify Loyalwill Canine Hydrotherapy Centre if during a course of treatment the dogs condition worsens or the Veterinary Surgeon has advised that the course of hydrotherapy is to be changed, suspended or stopped.
Please do not feed the patient for 3 hours prior to treatment.
Dogs should be as clean as reasonably possible. If excessive mud is present an additional charge will be made.
Owners are requested to groom their dog prior to the session to remove any excess hair.
We would kindly ask that you take the patient for a short walk prior to the session so that they may relieve themselves ensuring that all waste is picked and deposited in the nearest suitable bin. Please ensure that the patient (if a dog) is kept on a lead at all times unless instructed by the Hydrotherapist. A surcharge of £50 will be levied for any patient that fouls in the pool, as the pool will then need to be closed for cleaning.
During the hydrotherapy session photographs and video footage may be taken to assess the development of the patient and used on social media and the website. Loyalwill Canine Hydrotherapy reserve the right to use this material. Please advise the Hydrotherapist if you do not wish the footage to be used.
Full payment must be made at the time of the session unless you are paying for a course of treatment which must be paid in advance and any cancellations of less than 24hrs owners will be charged £25/30 for session cost. Late arrivals for sessions may not be seen due to time restrictions and may have to be rescheduled for a later date but may still be charged.
Do not feed the patient for 1 hour after treatment. Following treatment please ensure that the patient is kept warm and dry and is allowed to rest however please ensure that they do move around so as not to seize up.
Loyalwill Canine Hydrotherapy Centre reserve the right to refuse treatment.
Loyalwill Canine Hydrotherapy Centre will not be held responsible for any personal belongings or vehicle damage or loss to property whilst in or outside our premises.