Terms and Conditions 

At Loyalwill Canine Hydrotherapy Centre each patient is treated with the utmost respect and our full care and attention is given during each session however, whilst all reasonable precautions are taken, your dog’s treatment is entirely at your own risk.
 
Loyalwill Canine Hydrotherapy Centre cannot be held responsible for any loss or injury to any person or animal whilst at the Centre howsoever caused.  All owners are advised to wear non slip footwear and to take extreme care in the centre. High heels should not be worn for health and safety purposes.  Owners are advised to wear appropriate clothing whilst accompanying your dog throughout their session.  Dogs + water = wet!
 
Patients cannot be treated without the prior authority from their Veterinary Surgeon. An updated referral will be requested from your Veterinary Surgeon at 6 monthly intervals so you will need to advise us of any change of Vets.  Meanwhile, please ensure you inform us immediately of any changes in medication or your dog’s condition prior to their session.  Failure to do so may result in you arriving for your session and us being unable to treat. 
For hygiene reasons, please do not bring the patient for treatment if they have eye or ear discharge, gastric upset, skin infections or any other infectious conditions as it would not be prudent to proceed with their treatment until the condition has resolved. 
We operate a cancellation policy so require at least 24 hours’ notice if you wish to cancel your session.  If you fail to notify us before 24 hours notice of your wish to cancel the appointment, you will be charged for the session. 
All patients must be up to date with their flea and worm treatment and vaccinations prior to their visit to the centre, if they are not up to date with vaccinations you will be required to sign our disclaimer and you must notify us prior to their session that their vaccination has expired.  Treatment of a patient without updated vaccinations is entirely at your own risk.
Flea treatment must have been administered at least 48 hours prior to treatment and we do not recommend you have vaccinations on the same day as Hydrotherapy just in case there is any adverse effects.    
The patient's vaccination certificate will need to be presented at the point of consultation if they are vaccinated.
Please note bitches in season will not be swum until their season has finished.
Owners are required to notify Loyalwill Canine Hydrotherapy Centre prior to the next up and coming session if the dogs condition worsens or the Veterinary Surgeon has advised that the course of hydrotherapy is to be changed, suspended or stopped. 
Please do not feed the patient for 3 hours prior to treatment.
Dogs should be as clean as reasonably possible prior to the session. If excessive mud is present an additional charge may be made and the session will be cut short due to increased showering time.
 
Owners are requested to groom their dog prior to the session to remove any excess hair.
 
We would kindly ask that you take the patient for a toilet break prior to the session so that they may relieve themselves ensuring that all waste is picked and deposited in the nearest suitable bin, not left outside the Centre.  Please ensure that the patient is kept on a lead at all times unless instructed by the Hydrotherapist.  A surcharge of £150.00 will be levied for any patient that fouls in the pool, as the pool will then need to be closed for cleaning.  A surcharge of £50.00 will be levied for any patient that fouls in the underwater treadmill.
During the hydrotherapy session photographs and video footage may be taken by us to assess the development of the patient and used on social media and the website.  Loyalwill Canine Hydrotherapy reserve the right to use this material.  Please advise the Hydrotherapist if you do not wish the footage to be used.  We do not permit Owners to take video footage/photos of their dogs during the session.
Full payment must be made at the time of the session. 
Late arrivals for sessions may not be seen due to time restrictions and may have to be rescheduled for a later date but may still be charged. 
Do not feed the patient for 1 hour after treatment. 
Following treatment please ensure that the patient is kept warm and dry and is allowed to rest however please ensure that they do move around so as not to seize up.  A copy of the pre and post care hydrotherapy leaflet will be given to you at the Consultation.
Loyalwill Canine Hydrotherapy Centre reserve the right to refuse treatment.
Loyalwill Canine Hydrotherapy Centre will not be held responsible for any personal belongings or vehicle damage or loss to property whilst in or outside our premises.
We work as part of a multidisciplinary team so will correspond with details of your dog’s treatments with associated Vets, Physiotherapists and any other Practitioners if we feel necessary.
When you arrive for your routine appointments, as we may be finishing up with other dogs, please wait by your car and we will come out and collect your dog when we are ready for them.  We do treat some reactive dogs and if there are people stood in the foyer with dogs waiting to get in and out, it can be a little overcrowded and can cause distress to any reactive dog.  
 
Please note that during the hydrotherapy sessions owners bring various different types of treats.  Peanut butter may be used at either your dog’s session (with the owner’s consent), or may have been used in previous sessions during the day.  Although best efforts are used to remove traces of peanuts or other allergens, this may not always be successful.  If you have an allergy or intolerance to peanuts or any other food which may be used during hydrotherapy sessions, please advise us immediately and certainly prior to entering the building.
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